Will I receive a confirmation of the refund?

Yes - as soon as the refund has been initiated by us, you will automatically receive a confirmation by email.

This is how you know that the refund has been processed and forwarded to the corresponding payment method.

What the confirmation contains:

The confirmation email usually contains the following information:

• the note that the refund has been initiated

• the information about the originally used payment method

• possibly other relevant information for processing

When the credit will be visible:

After sending the confirmation, it may take a few business days depending on the payment provider until the amount is visible in your account or payment overview.

The exact duration depends, among other things, on:

• the payment method used

• processing time of the payment provider

• internal bank booking processes

Did not receive a confirmation email?

Please also check your spam or promotional folder if the email does not appear directly in your inbox.

If you cannot find a confirmation, the Catson support team will be happy to assist you.

Catson note:

The confirmation email indicates that the refund has been initiated by us. Depending on the payment provider, it may take some time before the credit is visible.