The fountain does not work wirelessly

If the drinking fountain does not start on battery power, the cause is often a simple setting, the charge level, or the operating mode. With a few quick checks, the problem can usually be quickly narrowed down.

Possible causes and troubleshooting steps:

1) Check battery charge level

Make sure the battery is sufficiently charged.

A battery charge that is too low can cause the fountain not to start or only run briefly in wireless operation.

Tip: Fully charge the fountain first and then check the function again.

2) Pay attention to the operating mode

In many wireless models, the fountain does not run continuously on battery power, but in sensor or interval mode.

This can create the impression that the fountain is not working, even though it is set up correctly.

Therefore, check:

• which mode is currently active

• whether the model only operates on battery when activated (e.g., motion/sensor)

• whether the interval mode has a pause between water runs

3) Check the water level

Even in wireless operation, the pump must be completely covered with water.

A water level that is too low can cause:

• the fountain does not start correctly

• the pump works irregularly

• the operation stops

Important: Check the water level up to the recommended mark.

4) Restart the fountain

Turn the fountain off and on again to reactivate battery operation.

A restart can help if:

• the mode change was not applied correctly

• the fountain does not start as expected after charging

• the control needs to be reset briefly

5) Check battery charge and charging function

If the fountain does not work wirelessly, also check whether the battery is charging correctly.

Check:

• Charging cable and connection

• Power adapter

• Power outlet

• Charging indicator (model-dependent)

A charging problem can cause the fountain not to start in battery mode, even though everything appears correct externally.

Good to know:

Wireless operation is model-dependent. Depending on the model, operating modes, charging indicator, and behavior in battery operation may vary.

The information in the respective user manual of your Catson drinking fountain is decisive.

When you should contact support:

Please contact Catson Support if:

• the fountain does not start wirelessly despite being fully charged

• the charging indicator reacts unusually

• the fountain only runs for a very short time

• the mode is set correctly, but no water is being pumped

This way, we can specifically check the cause with you and support you quickly.

Catson note:

In many cases, the problem is not the fountain itself, but the active operating mode, a too low water level, or an insufficiently charged battery. A quick check of the battery, mode, and water level usually resolves the issue quickly.