The lamp is blinking or glowing red

A blinking or red indicator is in most cases an operating notice and not a serious error. Often the cause can be quickly fixed with a few checks.

Depending on the model, the exact meaning of the indicator may vary. Here is an overview of the most common causes.

Common causes and what you should check:

1) Check water level

A too low water level is one of the most common causes of a red or blinking indicator.

Refill fresh water and make sure the pump is completely covered with water.

A too low water level can:

• impair water delivery

• protect the pump (safety function)

• trigger a warning indicator

2) Check battery charge level

For wireless models, a red indicator may indicate that the battery needs to be charged.

Connect the fountain for charging and then check the indicator again.

Pay attention to:

• correctly connected charging cable

• appropriate power adapter

• sufficient charging time

3) Check pump and sensor

Deposits, hair, or dirt can affect the pump and sensors and trigger a warning indicator.

Therefore, check:

• Pump for dirt

• Sensor area for residues

• Water flow and operating behavior

A thorough cleaning of the fountain and pump often resolves the cause.

4) Restart the fountain

Turn off the fountain, wait briefly, and then restart it.

A restart can help if:

• the indicator remains lit after a correction

• the mode change was not correctly applied

• the control needs to be briefly reset

Good to know:

The meaning of indicator lights and the recommended steps are model-dependent. Depending on the Catson model, colors, blinking patterns, and messages may vary.

The information in the respective user manual is always decisive.

When you should contact support:

Please contact Catson Support if:

• the red indicator remains despite the correct water level

• the indicator continues to blink or show red after a full charge

• the fountain additionally no longer pumps

• the indicator repeatedly appears without an obvious reason

This way, we can specifically check the cause with you and support you quickly.

Catson note:

In most cases, a red or blinking indicator is related to water level, battery charge, or dirt. A quick check of these points often completely resolves the issue.