Can I return my order?

Yes — in principle, a return is possible. Which policy applies to your order depends on the respective product.

For most products at Catson, a 14-day voluntary return policy applies. For the Catson PureFlow, a 30-day trial period applies.

Which return policy applies?

Other Catson products:

For other Catson products, a 14-day voluntary return policy applies.

Catson PureFlow:

For the Catson PureFlow, a 30-day trial period applies.
The conditions communicated on the product page or during the ordering process for PureFlow are decisive.

Why there is a trial period for PureFlow:

Many cats need some time to get used to a drinking fountain. The 30-day trial period for PureFlow takes this adjustment time into account and gives you the opportunity to calmly test the fountain in everyday life.

If you want to make a return:

If you decide to return, this is of course possible within the applicable policy.

Important for the return:

• Return the product completely
• Keep parts carefully
• Pack the return securely
• Include order number for clear identification

Important to note:

Please always check which policy applies to your product before returning:

• 14-day voluntary return policy (other Catson products)
• 30-day trial period (Catson PureFlow)

This way your return can be processed correctly and promptly.

Catson Note:

If you are unsure which return policy applies to your order, please contact Catson Support briefly. We will help you quickly and tell you exactly which steps apply to your product.