Why does the camera image remain black or the video freeze?

This is usually related to network quality.
With a weak or unstable Wi-Fi connection, video transmission can be affected. A stable connection and a 5 GHz network for the smartphone can improve performance.

-> Tuya App -> PetZero App

Tuya Smart App Android:

Tuya Smart App iOS:

PetZero App Android:

PetZero App iOS:

<- zurĂźck zum SmartFeed Support Center

Kontaktformular

Sie benĂśtigen persĂśnliche Hilfe?

Nutzen Sie unser Kontaktformular und unser Support-Team meldet sich schnellstmĂśglich bei Ihnen.